Returns

Right of Withdrawal

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then receive a full refund of the order amount, including shipping costs.

Only the return shipping costs from your home to the webshop are at your own expense. These costs are approximately 7.25 dollar per package; please check your carrier’s website for the exact rates.

If you make use of your right of withdrawal, the product must be returned to the entrepreneur with all delivered accessories and, if reasonably possible, in its original condition and packaging.

To exercise this right, please contact us at rhivenklantenservice@gmail.com. We will then refund the due order amount within 14 days after your return has been registered, provided that the product has been received in good condition.

Delivery Time

Our commitment to delivering high-quality products has led us to handle order shipments with the utmost care. We currently aim to deliver your order within an average delivery time of [X] to [X] business days. Please note that these delivery times are estimates and may vary depending on your location and current circumstances.

Delays Due to Unexpected Demand

We would like to emphasize that delivery times may vary due to unforeseen surges in demand. While we always strive to deliver your order as quickly as possible, there may be periods when demand for our products significantly increases, leading to delays. We ask for your understanding in such situations and assure you that we will do everything possible to minimize any delays.

Shipping Service

We use DHL, a renowned international shipping company, to ensure that your order is delivered safely and reliably. With DHL, you can expect excellent service and real-time tracking information to monitor your shipment’s progress.

Extras

To enhance your shopping experience, we also offer:

  • Free Shipping: On orders exceeding a certain value, we offer free shipping.

  • Insured Shipping: If you need priority and insured shipping, we offer this option for an additional fee.

  • Customer Service: Our dedicated customer service team is always ready to answer your questions and address any concerns.

We appreciate your trust in us and strive to provide you with the best possible service. If you have any further questions about our shipping policy, please feel free to contact us.

Thank you for choosing us for your purchases!