Returnpolicy

 

Right of With drawal

You have the right to cancel your order within 14 days of receiving it without providing any reason. After cancellation, you have an additional 14 days to return the product. You will then receive a full refund of the order amount including shipping costs.

Only the return shipping cost from your home to the webshop is at your own expense. This cost is approximately €7.25 per package. For exact rates, please consult your carrier’s website.

If you exercise your right of withdrawal, the product must be returned in its original condition and packaging, if reasonably possible, along with all included accessories.

To exercise this right, you can contact us via email at rhivenklantenservice@gmail.com. We will then refund the amount owed within 14 days of registering your return, provided the product has been received in good condition.

Delivery Time

Our commitment to delivering high-quality products means we carefully process all orders. Currently, we aim to deliver your order within an estimated delivery time of 3 to 13 business days. Please note that these delivery times are estimates and may vary depending on your location and current circumstances.

Delays Due to Unexpected Congestion

Please note that delivery times may vary due to unexpected congestion. Although we always strive to deliver your order as quickly as possible, there may be periods of high demand for our products, which can lead to delays. We kindly ask for your patience and assure you that we will do our best to minimize any delays.

Shipping Service

We use DHL, a reputable international shipping company, to ensure your order is delivered safely and reliably. With DHL, you receive excellent service and real-time tracking information so you can follow the progress of your shipment.

Additional Services

To enhance your shopping experience, we also offer:

  • Free shipping: On orders above a certain amount, we offer free shipping.

  • Insured shipping: If you need your order prioritized and insured, we offer insured shipping at an additional cost.

  • Customer service: Our dedicated customer service team is always available to answer your questions and address any concerns.

We appreciate your trust in us and strive to offer you the best possible service. If you have any further questions about our shipping policy, don’t hesitate to contact us. Thank you for choosing us for your purchases!